Yes, the Linux Servers are covered by 24/7 Support, Email support is provided by Keen2Host and a full knowledgebase is provided to help with common tasks like setting up email accounts etc...

We offer a 30 Day Money Back Guarantee which can be requested at any time within the first 30 days of the Commencement Date of your Hosting Account, less any Domain Name registration charges or charges for additional services not included as a part of one of our standard hosting plans, such as SiteLock, SSL Certificates, CodeGuard and Email Security (by SpamExperts).

No, but we provide a 30 Day Money Back Guarantee on all our Hosting Plans.

As soon as payment has been confirmed, hosting accounts and other addon services including domain names will normally be provisioned immediately.

We accept Debit/Credit Card Payment via PayPal (you don't have to have a PayPal Account for this), Direct Bank Transfer or Mail-In Payment i.e. By Cheque.

As per our FAQ above, we offer a 30 Day Money Back Guarantee which can be requested at any time within the first 30 days of the Commencement Date of your Hosting Account, less any Domain Name registration charges or charges for additional services not included as a part of one of our standard hosting plans, such as SiteLock, SSL Certificates, CodeGuard and Email Security (by SpamExperts).

If you wish to cancel your account after 30 days, we offer a Pro-Rata refund for the remaining months left on your Hosting Plan up to your renewal date. Any Addons can be cancelled but a refund for the remainder of the contracted year will not be refunded.